Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to firstname.lastname@example.org and wait for our answer which will give you the method of return.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Do you deliver outside of Switzerland?
At the moment we only deliver to Switzerland.
You can also collect your package at Dr Djoon Clinique in Geneva.
Do you offer Click & Collect?
Yes, you can come and collect your packages at Dr Djoon Clinique in Geneva.
Your order will usually be ready for collection within the day.
You can find the address of the Clinic by clicking here .
How soon will I be delivered?
Orders are processed the same day and are sent the same day if you place the order before 2 p.m. Packages generally reach you within 24 working hours.
What delivery service do you use?
Since September 12, 2023, we have been using the DPD service exclusively.
Can I return a product?
We do everything we can to help you choose the products best suited to your skin, but if you make a mistake, we would be happy to help you. We only accept products that have not been opened and still packaged in their original packaging. Simply email us directly and we will assist you with the returns process.
Find our returns policy by clickinghere.