Do you deliver outside of Switzerland?

For the moment, we only deliver in Suisse.
You can also pick up your package at Clinique Rive Gauche in Geneva

Do you offer Click & Collect?

Yes, you can pick up your parcels at Dr. Djoon Clinic in Geneva.
Your order will usually be ready for collection the same day.
You can find the address of the Clinic by clicking here.

How soon will I be delivered?

Orders are processed the same day and are dispatched the same day if you place the order before 2pm.
Packages generally reach you within 24 working hours.
You can also use our Click & Collect to pick up your package the same day at Dr Djoon Clinic in Geneva.

What delivery service do you use?

We use La Poste to deliver your parcels to you as soon as possible.

Since November 14, 2022, all our packages will be delivered with the PostPac Priority service.

Can I return a product?

We do our best to ensure that you choose the most suitable products for your skin, but if you happen to be wrong, we would be happy to help you.
We only accept products that have not been opened and are still in their original packaging.
Just email us directly and we'll walk you through the return process.
Find our return policy by clicking here.

I would like to contact you for another request

If you have any further questions, please do not hesitate to contact us by e-mail at info@helvetskin.ch or on our contact form by clicking here.