F.A.Q

Do you deliver outside of Switzerland?

For the moment, we only deliver in Suisse.
You can also pick up your package at Clinique Rive Gauche in Geneva

Do you offer Click & Collect?

Yes, you can pick up your parcels at Clinique Rive Gauche in Geneva.
Your order will usually be ready for collection within an hour.
You can find the address of the Clinic by clicking here.

How soon will I be delivered?

Orders are processed the same day and are dispatched the same day if you place the order before 3pm.
The package reaches you within 48 working hours. If you use our Express 24h delivery, your order will be delivered the next day if you order before 3pm.
You can also use our Click & Collect, you can collect your package the same day at the Clinique Rive Gauche in Geneva.

What delivery service do you use?

We use La Poste to deliver your parcels to you as soon as possible.

Can I return a product?

We do our best to ensure that you choose the most suitable products for your skin, but if you happen to be wrong, we would be happy to help you.
We only accept products that have not been opened and are still in their original packaging.
Just email us directly and we'll walk you through the return process.
Find our return policy by clicking here.

I would like to contact you for another request

If you have any further questions, please do not hesitate to contact us by e-mail at info@helvetskin.ch or on our contact form by clicking here.