F.A.Q

Do you deliver outside of Switzerland?

At the moment we only deliver to Switzerland.
You can also collect your package at Dr Djoon Clinique in Geneva.

Do you offer Click & Collect?

Yes, you can come and collect your packages at Dr Djoon Clinique in Geneva.
Your order will usually be ready for collection within the day.

You can find the address of the Clinic by clicking here .

How soon will I be delivered?

Orders are processed the same day and are sent the same day if you place the order before 2 p.m. Packages generally reach you within 24 working hours.

What delivery service do you use?

Since September 12, 2023, we have been using the DPD service exclusively.

Can I return a product?

We do everything we can to help you choose the products best suited to your skin, but if you make a mistake, we would be happy to help you. We only accept products that have not been opened and still packaged in their original packaging. Simply email us directly and we will assist you with the returns process.

Find our returns policy by clickinghere.

I would like to contact you for another request

If you have any further questions, do not hesitate to contact us by email at info@helvetskin.ch or on our contact form by clicking here .